Menu
Menu
Your Cart
This is the sticky Notification module. You can use it for any sticky messages such as cookie notices or special promotions, etc.
Cart0 item(s) - ₹0.00 0

  • Your shopping cart is empty!

0

Return Policy

At Alenyglam, we are committed to providing our customers with high-quality clothing and ensuring your satisfaction with every purchase. We understand that sometimes a product may not meet your expectations, and we want to make sure that the return process is easy and hassle-free. Please read our return policy carefully to ensure a smooth return experience.

1. Returns Eligibility:

  • We accept returns within 7 days of the purchase date.
  • Items must be unused, unworn, and in their original condition with all tags attached.
  • Personalized or customized items are not eligible for return unless there is a manufacturing defect or an error on our part.

2. Initiate a Return:

  • To initiate a return, please contact our customer service team at [customer service email or phone number] to obtain a Return Authorization (RA) number.
  • Clearly mark the RA number on the outside of the package.

3. Return Shipping:

  • Customers are responsible for the cost of return shipping unless the return is due to a manufacturing defect or an error on our part.
  • We recommend using a trackable shipping method to ensure the safe return of the items.

4. Refund Process:

  • Once we receive and inspect the returned items, we will process a refund to the original payment method.
  • Please allow 3 to 5 business days for the refund to be reflected in your account.

5. Exchanges:

  • We currently do not offer direct exchanges. If you need a different size or color, please return the original item and place a new order.

6. Defective or Incorrect Items:

  • If you receive a defective or incorrect item, please contact us immediately, and we will arrange for a replacement or issue a full refund, including return shipping costs.

7. Non-Returnable Items:

  • Certain items, such as underwear, socks, and items marked as final sale, are non-returnable for hygiene reasons.

8. Late or Missing Refunds:

  • If you haven’t received a refund within the expected timeframe, please check your bank account and contact your credit card company. If the issue persists, please contact us.